Shipping policy
Shipping Policy
At KartClicks ("Every Click, A Better Deal"), we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines our order processing timelines, delivery methods, shipping rates, and damage reporting procedures for both domestic and international shipments.
1. Shipping Methods & Services
We partner with India's leading tier-1 logistics providers—including BlueDart, Delhivery, Xpressbees, Shadowfax, and DTDC—to ensure nationwide reach and secure transit. Depending on your location and item availability, the following shipping options are available at checkout:
🚚 Standard Shipping
Reliable nationwide road & express parcel shipping across 27,000+ pin codes in India.
⚡ Express Air Shipping
Priority air cargo shipping for select metro cities for urgent deliveries.
🌍 International Courier
Worldwide insured shipping via DHL / FedEx for international destinations.
2. Order Processing & Dispatch Timelines
All orders are processed and handed over to courier partners within 24 Hours of payment confirmation.
Processing Rules:
- Orders are processed on business days (Monday through Saturday, excluding national and state holidays).
- Orders placed on Sundays or public holidays will be dispatched on the following business day.
- During peak festival sales (Diwali, New Year, Independence Day Sale), dispatch times may be extended by up to 24–48 hours due to high order volume.
3. Estimated Delivery Timeframes
| Destination Zone | Shipping Method | Estimated Delivery SLA |
|---|---|---|
| Domestic Metro Cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad) | Express Air Shipping | 3 to 4 Business Days |
| Tier-2 & Tier-3 Cities (India) | Standard Shipping | 5 to 7 Business Days |
| Remote & North-East / Jammu & Kashmir Locations | Standard Ground Courier | 7 to 10 Business Days |
| International Deliveries (Select Countries) | International Express Courier | 18 to 30 Business Days |
*Please note: Delivery timeframes are estimated guidelines provided by courier partners and are not strictly guaranteed against unexpected logistics disruptions.
4. Shipping Charges & Free Shipping Thresholds
Shipping charges are calculated at checkout based on delivery location, package gross weight, and selected speed tier.
| Shipping Tier | Base Rate (Per 500 grams) | Free Shipping Threshold |
|---|---|---|
| Standard Domestic Shipping | Rs. 85 / 500g | FREE on orders above Rs. 1,999 |
| Express Air Shipping | Rs. 110 / 500g | Calculated at Checkout |
| Cash on Delivery (COD) Fee | Rs. 99 Flat Handling Fee | Non-refundable convenience charge |
5. Order Tracking & Real-Time Notifications
Once your order has been dispatched from our fulfillment hub, you will automatically receive a confirmation email and SMS/WhatsApp alert containing:
- Unique AWB / Tracking Number
- Assigned Courier Partner Name
- Direct Live Tracking URL
Tracking information generally takes 24 to 48 hours to update on the courier portal after pickup. You can also track your order directly on our KartClicks Shipping Hub.
6. Delivery Issues, Delays & Address Responsibility
While we work tirelessly to ensure on-time delivery, shipments may occasionally experience delays due to factors beyond our control, such as severe weather, natural disasters, national strikes, customs holds, or incorrect address entries.
Customer Responsibility & Re-Delivery:
- Customers are responsible for providing complete and accurate delivery addresses, complete with Pincode and landmark.
- If a package is returned to us due to an incorrect address, incomplete contact number, or consecutive failed delivery attempts (when customer is unavailable), re-delivery charges will apply.
7. Damaged, Missing, or Transit-Lost Packages
Your satisfaction and trust are paramount. In the rare event that your shipment arrives damaged, tampered with, or incomplete:
Mandatory Reporting Window: Within 3 DAYS of Delivery
Please contact our Customer Support Team at support@kartclicks.com or call +91 9910924481 within 3 days of package receipt.
Required Information for Fast Claim Settlement:
- Your 4-digit or 6-digit KartClicks Order Number (e.g., #KC1084).
- Clear photos and a short unboxing video showing the outer shipping box, shipping label, and damaged product.
- A description of the damaged or missing items.
Upon verification with the courier partner, we will dispatch a free replacement or initiate a full refund within 3 business days.
8. International Shipping & Customs Duties
For international shipments outside India:
- Delivery times range between 18 to 30 business days depending on destination customs clearance speed.
- Import Duties & Taxes: Customers are solely responsible for paying any local customs duties, import tariffs, VAT, or clearance charges imposed by their home country's customs authority. These charges are not included in KartClicks checkout prices.
9. Shipping Restrictions
Certain oversized, hazardous, or restricted tech items (e.g., high-capacity standalone lithium batteries) may be restricted from air shipping or delivery to specific pincodes as per Indian aviation & transport safety laws.
10. Contact Us
If you have any questions regarding your shipment, tracking status, or shipping policy details, please reach out to us:
KartClicks Commerce Private Limited
Email Support: support@kartclicks.com
Customer Helpline: +91-9910924481
Corporate Office: New Delhi, India
Operating Hours: Monday – Saturday (10:00 AM – 7:00 PM IST)