Contact information

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Legal & Transparency

Contact Information Policy

Effective Date: September 24, 2026 | Last Updated: September 24, 2026 | KartClicks Commerce Private Limited

At KartClicks ("Every Click, A Better Deal"), we are committed to complete transparency, accessibility, and high-quality customer service. This Contact Information Policy outlines how you can reach us for sales, customer support, order assistance, legal grievances, or corporate inquiries in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 of India.

1. Merchant & Legal Entity Details

The website www.kartclicks.com is owned, operated, and maintained by KartClicks Commerce Private Limited.

Trade Name / Brand: KartClicks
Legal Business Name: KartClicks Commerce Private Limited
Corporate Identity Number (CIN): U74999KA2024PTC189201
GSTIN: 29AAACK9812K1Z5
Official Website: https://www.kartclicks.com

2. Customer Happiness & Support Channels

For order updates, shipping statuses, product advice, returns, or warranty claims, our dedicated Customer Happiness Team is available through the following channels:

✉️ Email Support (Recommended)

Support Email: support@kartclicks.com

Response SLA: Within 4 to 24 business hours

Best for order inquiries, returns, and technical troubleshooting.

📞 Phone Support

Helpline Number: +91 80 4710 9988

Operating Hours: Mon – Sat, 10:00 AM – 7:00 PM IST

Standard local call charges apply. Closed on Sundays & National Holidays.

💬 Online Contact Form

Help Center Portal: kartclicks.com/pages/contact-us

Availability: 24/7 Submission

Instant ticketing with automated tracking numbers.

3. Corporate & Regional Office Addresses

🏢 Headquarters & Registered Office

KartClicks Commerce Pvt. Ltd.

Plot No. 42, 100 Feet Road, Indiranagar,

Bengaluru, Karnataka – 560038, India

🏬 Regional Experience Hub & Returns Center

KartClicks Fulfillment & Service Center

Building 4B, Industrial Estate, Andheri West,

Mumbai, Maharashtra – 400053, India

Important Note on Returns: Please do not ship return products directly to the Registered Office address without obtaining a verified Return Authorization (RMA) ticket from support@kartclicks.com. Unauthorized returns cannot be processed.

4. Grievance Redressal Officer (Mandatory under E-Commerce Rules 2020)

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the contact details of our Grievance Officer are published below:

Grievance Officer: Mr. Vikramaditya Rao

Designation: Head of Consumer Grievance & Trust

Direct Grievance Email: grievance@kartclicks.com

Address: KartClicks Commerce Pvt. Ltd., Plot No. 42, 100 Feet Road, Indiranagar, Bengaluru, KA – 560038

Phone: +91 80 4710 9989 (Mon–Fri, 11:00 AM – 5:00 PM IST)

Grievance Escalation SLAs:

  • Acknowledgment: Within 48 hours of ticket receipt.
  • Resolution: Within 1 month (30 calendar days) from the date of grievance receipt.

5. Nodal Officer (For Regulatory & Government Authorities)

For communication from Law Enforcement Agencies, Government Authorities, or Judicial Bodies:

Nodal Officer: Legal Compliance Team

Official Email: nodal@kartclicks.com / legal@kartclicks.com

6. Business, Wholesale & Brand Inquiries

Are you a verified brand, manufacturer, or corporate customer looking to partner with KartClicks?

7. Response Time Commitments

Type of Inquiry Primary Channel Expected SLA
General Customer Inquiry / Order Status Email / Form 4 to 24 Hours
Return / Replacement Request Help Center Ticket 24 Hours
Warranty Claim Support Email 24 to 48 Hours
Consumer Grievance Grievance Email 48 Hours Acknowledgment