Refund policy

Return & Refund Policy

Effective Date: 25/08/2026

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand your rights and our procedures regarding returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 DAYS of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, accessories, and documentation.
  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers may request a return within 7 DAYS from the date of delivery.

To initiate a return, please contact us at:

Email: support@kartclicks.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos (if the item is damaged, defective, or incorrect)

Once approved, we will provide instructions for returning the item.

3. Refund Process

After receiving the returned item, our team will inspect it to verify eligibility.

If the return is approved:

  1. The refund will be issued to the original payment method used for the purchase.
  2. You will receive confirmation once the refund has been processed.
  3. Refunds are typically processed within 15 days after approval.

Please note that banks, credit card providers, and payment processors may require additional time to reflect the refund in your account.

4. Exchanges

We offer exchanges for eligible items when:

  • The wrong product was received.
  • The item arrived damaged or defective.
  • A replacement is requested for the same item (subject to availability).

To request an exchange, please contact us at support@kartclicks.com

If the requested replacement is unavailable, a refund or store credit may be offered instead.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 Days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Upon verification, we may offer:

  • A replacement product
  • A full refund
  • Store credit
  • Another suitable resolution at our discretion

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or customized products
  • Digital products or downloadable content
  • Gift cards
  • Sale, clearance, or promotional items
  • Perishable goods
  • Personal care and hygiene products
  • Products that have been used, altered, or damaged after delivery

If you are unsure whether an item qualifies for return, please contact us before making a purchase.

7. Return Shipping Costs

Customer-Initiated Returns

Unless otherwise stated, customers are responsible for return shipping costs when returning items for reasons such as:

  • Change of mind
  • Ordering the wrong item
  • No longer wanting the product

Seller Responsibility

We will cover return shipping costs if:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The product is defective.
  • The return is due to an error on our part.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at support@kartclicks.com.

9. Cancellations

Orders may be canceled before shipment by contacting us as soon as possible.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

[STORE NAME]
Email: support@kartclicks.com
Phone: +91-9910924481
Business Address: New Delhi, India

At Kartclicks, we strive to make every shopping experience smooth, fair, and hassle-free. Thank you for shopping with us and for placing your trust in our store.