Refund policy
Return & Refund Policy
At KartClicks ("Every Click, A Better Deal"), customer happiness and complete peace of mind are our highest priorities. We stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, our straightforward 7-Day Replacement & Return Policy is here to help.
1. Return & Replacement Eligibility
To qualify for a valid return or replacement under our guarantee, the item must meet the following criteria:
Eligibility Checklist:
- The return request must be submitted within 7 DAYS of delivery.
- The item must be unused, unwashed, unaltered, and in its original pristine condition.
- The product must include all original brand packaging, outer boxes, manual booklets, warranty cards, cables, and price tags.
- The return request must be accompanied by proof of purchase (KartClicks Order ID or Invoice).
2. 4-Step Easy Return Request Process
If your order meets the eligibility criteria above, follow these 4 simple steps to request a return or replacement:
Step 1: Contact Support — Email support@kartclicks.com or visit our Contact Portal within 7 days of delivery.
Step 2: Provide Details — Include your Order ID (e.g. #KC1084), product name, reason for return, and clear photos/unboxing video (if damaged or defective).
Step 3: Verification & RMA Approval — Our Happiness Team will review your ticket within 24 hours and issue a Return Merchandise Authorization (RMA) ticket along with doorstep reverse pick-up instructions.
Step 4: Doorstep Pickup & Inspection — Our courier partner will pick up the package. Once received at our hub, quality inspection is completed within 48 hours.
3. Refund Processing & Timelines
Once your returned package passes inspection at our fulfillment hub, eligible refunds are processed immediately:
| Original Payment Method | Refund Destination | Processing SLA |
|---|---|---|
| Prepaid (UPI, Debit/Credit Card, NetBanking) | Original Payment Account | 3 to 5 Business Days post inspection |
| Cash on Delivery (COD) | Verified Bank Account (via Razorpay Payout link) / KartClicks Store Credit | 5 to 7 Business Days post bank detail verification |
*Note: A maximum processing buffer of up to 15 calendar days is maintained to account for banking gateway clearance cycles.
4. Product Exchanges & Replacement Policy
We offer free replacements for items under the following conditions:
- Wrong Product Shipped: Received a different model, color, or item than ordered.
- Transit Damage or Manufacturing Defect: Received a product that does not turn on or is physically broken.
- Size / Model Exchange: Subject to stock availability.
If the replacement unit is out of stock, customers may opt for full store credit or an immediate refund.
5. Transit Damage & Defect SLA (3-Day Reporting)
Transit Damage Reporting Window: Within 3 DAYS of Delivery
If your order box arrives physically crushed, opened, or with missing items, you MUST notify us at support@kartclicks.com or call +91 9910924481 within 3 days of delivery along with unboxing photos/video to enable courier damage claims.
6. Non-Returnable Items
The following categories are non-returnable unless delivered damaged or defective:
- Personalized, custom-engraved, or bespoke items.
- Hygiene-sensitive items (e.g., opened in-ear silicone ear tips, personal care groomers) if seal is broken.
- Digital software keys, downloadable gift cards, or extended warranty cards.
- Clearance sale items explicitly marked as "Non-Returnable" on the product page.
- Products damaged due to user liquid spill, physical drop, unauthorized modification, or voltage surge.
7. Return Shipping Charges
| Reason for Return | Shipping Charge Responsibility | Reverse Pickup SLA |
|---|---|---|
| Defective / Damaged / Wrong Item Received | 100% Covered by KartClicks (Free Return) | Free Doorstep Courier Pickup |
| Customer Change of Mind / Incorrect Selection | Customer bears flat ₹150 reverse pickup fee (deducted from refund) | Doorstep Courier Pickup Arranged |
8. Late or Missing Refunds
If you haven't received your refund after receiving our confirmation email:
- Check your bank account balance or UPI app history again.
- Contact your bank or credit card company—it may take 2 to 4 business days for refunds to officially post to your statement.
- If you have checked your bank and still haven't received your funds, contact us at support@kartclicks.com for direct transaction ARN tracking.
9. Order Cancellation Rules
- Before Shipment: Orders can be canceled instantly for a 100% full refund before dispatch by calling +91 9910924481 or writing to support.
- After Shipment: Once handed over to courier partners, shipments cannot be canceled mid-transit. The customer may refuse package delivery at the doorstep or initiate a return upon delivery.
10. Contact Us
If you have any questions regarding returns, exchanges, or refund tracking, please reach out to us:
KartClicks Customer Support Team
Email Support: support@kartclicks.com
Helpline Number: +91-9910924481 / +91 80 4710 9988
Fulfillment Center: Building 4B, Industrial Estate, Andheri West, Mumbai, MA 400053
Registered Office: Plot No. 42, 100 Feet Road, Indiranagar, Bengaluru, KA 560038, India