Privacy policy

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Data Protection & Privacy

Privacy Policy

Effective Date: August 25, 2026 | Last Updated: September 24, 2026 | KartClicks Commerce Private Limited

At KartClicks ("Every Click, A Better Deal"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how KartClicks Commerce Private Limited collects, uses, discloses, and safeguards your personal information when you visit our website, mobile application, or interact with our services, in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 of India and international data protection standards.

1. Information We Collect

We collect personal information to provide seamlessly fast shopping experiences. Information collected includes:

👤 Personal & Account Data

Collected when you place an order or register:

Full Name & Contact Details
Shipping & Billing Address
Email Address & Phone Number
Order History & Preferences

💳 Payment Transaction Data

Processed via PCI-DSS compliant gateways (e.g. Razorpay):

Payment Token & Status
UPI IDs / Card Issuer Info
We NEVER store full Credit Card CVVs or NetBanking Passwords.

⚡ Device & Usage Data

Collected automatically when browsing:

IP Address & Geolocation
Browser Type & Device OS
Page Views & Click Behavior
Referring URL & Session Duration

2. How We Use Your Information

We process your personal data strictly for lawful business purposes, including:

Fulfilling Orders: Processing payments, packaging products, dispatching shipments via courier partners, and sending SMS/Email tracking updates.
Customer Happiness Support: Resolving order inquiries, handling return & replacement requests, and answering warranty queries.
Security & Fraud Prevention: Detecting fraudulent transactions, identity theft, unauthorized account access, or system abuse.
Personalized Marketing: Sending promotional updates, exclusive discount offers, and WhatsApp notifications (only with your explicit opt-in consent).
Regulatory Compliance: Maintaining tax invoices, GST reporting, and fulfilling legal obligations under Indian law.

3. Cookies & Tracking Technologies

Our website uses essential and analytics cookies to optimize site performance and personalize your browsing session.

Cookie Type	Purpose & Function	Duration
Essential Cookies	Enables core shopping cart functions, user login sessions, and checkout security.	Session / 30 Days
Performance & Analytics	Helps us measure site traffic, page load speeds, and user navigation (Google Analytics).	1 to 2 Years
Marketing & Retargeting	Measures ad campaign performance on Google Ads, Meta (Facebook & Instagram), and Pinterest.	90 Days

You can manage or disable non-essential cookies at any time via your browser settings.

4. Trusted Third-Party Service Providers

We partner with vetted third-party service providers to power our e-commerce platform. These partners process information strictly under data processing agreements:

E-Commerce Platform: Shopify Inc.
Payment Gateways: Razorpay, Cashfree, UPI Payment Networks
Logistics Partners: BlueDart, Delhivery, Xpressbees, Shadowfax
Analytics & Ads: Google Analytics, Meta Ads Pixel, Google Ads
Customer Communications: WhatsApp Business API, Klaviyo, WebEngage

5. Data Security Measures

We implement robust technical, administrative, and physical security safeguards to protect your personal data:

Security Protocols:

256-Bit SSL Encryption across all web pages and payment checkout flows.
PCI-DSS Level 1 Compliant payment processing infrastructure.
Strict employee role-based data access controls and encrypted database storage.

6. Data Sharing & Non-Sale Commitment

Our Zero-Sale Promise: KartClicks does NOT sell, rent, trade, or monetize your personal data or phone numbers to third-party data brokers under any circumstances.

We share personal data only when required for order fulfillment (couriers), payment processing (gateways), or when mandated by law enforcement or court orders under Indian jurisdiction.

7. Your Customer Rights (DPDP Act, 2023)

Under India's Digital Personal Data Protection Act, 2023 and applicable privacy laws, you have the right to:

Access & Summary: Request a summary of your personal data held by KartClicks.
Correction & Updating: Request correction of inaccurate or incomplete personal details.
Erasure & Deletion: Request the deletion of your account and personal data (subject to statutory tax retention requirements).
Withdrawal of Consent: Unsubscribe from marketing emails or SMS alerts at any time via the "Unsubscribe" link or by emailing privacy@kartclicks.com.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, process refunds, resolve warranty claims, or satisfy statutory tax and legal recordkeeping rules under Indian law (typically 7 years for GST & financial records).

9. Children's Privacy

KartClicks does not knowingly market to or collect personal data from children under the age of 18 without parental consent. If we become aware that a minor has provided personal details without guardian supervision, we will promptly erase such information.